Space:
- What are you currently putting money into that you shouldn't be?
- what can 'go' so you can make room for new; ie fewer and smaller physical collections
- create a space where people want to be
- move toward a mixed use facility and away from the more 'traditional' library
- no more computer training labs
- move away from computer pods where people use the internet and check out laptops instead
- self service and lots of signage so library users can navigate on their own
- no library jargon
Service:
- no more big service desks
- small service kiosks that are non-cluttered and mobile
- eliminate barriers between you and the library user
- provide drive-up service
- provide vending-type branches where you can select a book from a book vending machine
- provide uncommon collections for borrowing like hand and power tools, cake pans, jello molds, portable electricity meters, fishing equipment
- provide space for digital creativity where the library provides the tools for users to create their own audio and video projects
- don't restrict cell phone use; embrace the technology by creating mobile websites
One of the statements made during the presentation that really rings true is:
"when you walk in the library - everyone's a librarian"
